Refund policy

Last updated: August 2026

At Peak sale, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, incorrect, or significantly different product from what was advertised, we are here to help.

1. Return Window

You may request a return within 5 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused and in its original condition.
  • In the original packaging, where applicable.
  • Returned with all accessories, tags, manuals, and other included items.
  • Accompanied by your order number or proof of purchase.

2. Damaged, Defective or Incorrect Products

If your order arrives:

  • Damaged
  • Defective or not functioning properly
  • Incorrect or different from what you ordered
  • Significantly different from the product description

please contact us within 48 hours of delivery.

Please provide your order number and clear photos/videos of the product and packaging so that we can investigate the issue and provide an appropriate solution.

Where the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or refund, as applicable.

3. Change of Mind / Unwanted Products

If you simply change your mind or no longer want the product, you may request a return within 5 days of delivery, provided the product meets our return conditions.

In such cases, return shipping costs may be the responsibility of the customer.

The original shipping/delivery charges, if any, may not be refundable unless required by applicable law or where the return is due to an error or issue attributable to us.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, customization, or other legitimate reasons.

These may include:

  • Products marked as non-returnable/final sale on the product page.
  • Personalized or customized products.
  • Products that have been used, damaged, altered, or washed after delivery.
  • Products missing original packaging, accessories, or parts.
  • Products that cannot reasonably be resold due to hygiene or safety considerations.

Any product-specific return restrictions will be clearly mentioned on the relevant product page.

5. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will generally be refunded to the original payment method, subject to the payment provider's processing time.

Refunds may take additional time to appear in your bank account or payment account after they have been processed by us.

6. Return Shipping

  • If the return is due to a wrong, defective, damaged, or significantly misrepresented product, we will provide an appropriate resolution in accordance with applicable law.
  • If the return is due to customer preference or change of mind, the customer may be responsible for the return shipping cost.
  • We do not accept responsibility for products returned without prior approval or sent to an incorrect return address.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has been processed, shipped, or handed over to our fulfillment partner.

If the order has already been shipped, you may need to follow our return procedure after delivery.

8. Late Delivery

If your order is significantly delayed beyond the delivery period stated on our website, please contact our customer support team.

We will investigate the shipment and provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

9. How to Request a Return

To request a return or refund, please contact us using the details below:

Email: nerajhansda@gmail.com
Phone: 9313850469
Order Number: Please include your order number in your message.

Please include:

  1. Your full name
  2. Order number
  3. Product name
  4. Reason for return
  5. Photos/videos, where applicable

Do not send any product back before receiving return instructions from our customer support team.

10. Refunds for Approved Returns

Refunds will only be processed after the returned product has been received and, where applicable, inspected.

If a refund is approved, we will process it to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

If you would like to exercise any of the rights available to you, 

Peaksale

please call +91 931 385 0469 or email us at nerajhansda@gmail.com or contact us at WING- E ROOM NO 304 GOKHULDHAM SOCIETY NEAR KRISHNA PARK, Chanod colony, Vapi , Gujarat, 396195 Vapi GJ, India.

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.