Shipping policy

Last updated: August 2026

At Peak sale, we aim to process and deliver your orders as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

2. Delivery Time

Estimated delivery time is generally:

India: 5–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, product availability, courier service, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Some products may have different delivery times, which will be mentioned on the relevant product page or during checkout where applicable.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer promotional free shipping on selected products or orders.

4. Tracking Your Order

Where tracking is available, tracking details will be sent to the email address or contact information provided during checkout.

Please allow some time for tracking information to become active after the shipment has been dispatched.

If you do not receive tracking information within a reasonable period after your order has been shipped, please contact our customer support team.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/building number
Street/locality
City
State
PIN code
Contact number

Peak sale is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment where applicable.

6. Delivery Delays

While we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to:

Courier or logistics issues
Weather conditions
Public holidays
Natural disasters
High order volumes
Incorrect address information
Customs or regulatory procedures, where applicable
Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us so that we can investigate the shipment and provide an appropriate resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

7. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you have not received it, please contact us as soon as possible.

We may ask you to confirm your delivery address and provide additional information so that we can investigate the shipment with the courier.

8. Damaged Packages

If your package arrives visibly damaged, please take clear photographs or videos of the package and product before discarding the packaging.

Your order number
Photos/videos of the damaged package
Photos/videos of the product
A description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs/videos of the package and items received.

After verification, we may provide a replacement, refund, or another appropriate resolution, as applicable.

10. Multiple Products in One Order

If you purchase multiple products, your items may arrive in separate packages.

This can happen because we may use different fulfillment or shipping partners for different products.

You will not necessarily receive all items in one package or on the same day.

11. Third-Party Shipping and Fulfillment

Peak sale may use third-party suppliers, fulfillment partners, and courier companies to process and deliver orders.

Some products may therefore be shipped directly from a third-party supplier or fulfillment facility.

We remain committed to assisting customers with shipping-related issues and will work with the relevant shipping or fulfillment partner when necessary.

12. International Shipping

Unless specifically stated on the relevant product page or during checkout, Peak sale currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, taxes, customs duties, and delivery conditions will be displayed or communicated where applicable.

13. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has been processed or shipped.

If the order has already been shipped, you may need to follow our Return & Refund Policy.

14. Contact Us

If you have questions about shipping or your order, or if you would like to exercise any of the rights available to you,

Peaksale

please call +91 931 385 0469 or email us at nerajhansda@gmail.com or contact us at WING- E ROOM NO 304 GOKHULDHAM SOCIETY NEAR KRISHNA PARK, Chanod colony, Vapi , Gujarat, 396195 Vapi GJ, India.

When contacting us about an order, please include your order number so that we can assist you more quickly.